1. Rugs Mart Dallas is a factory or a trading company?

We are a factory with our own trading company. Our self-made items help us in meeting the requirements of our customers. Other than this, we keep on updating our products.

  • Do you accept small orders?

Yes, for the convenience of our clients, we do accept small orders. Feel free to contact us.

  • In how much time the order gets delivered?

It depends on the delivery location, but it takes almost three weeks to deliver the order, but it might exceed if some issue comes. 

  • Can you do a custom design for me?

We accept all CUSTOM orders, contact us, and give me your design and color scheme. We will offer you a reasonable price and make samples for you ASAP.

  • Do you make a design for your customer?

Yes, we have experienced and trained designers who design for the customers according to customer wishes.

  • What material do you use?

We generally use high-quality wool, silk, bamboo silk on cotton foundation, and other materials depending on customer requirements.

  • Do you supply samples?

No, we do not supply samples, all the products are displayed on our online website, and we deliver 100% the same thing as we show on the website. 

  • What’s the shipping way?

UPS, FedEx, or USPS are used to ship smaller items and delivered within three weeks. The purchaser will receive the carrier name and tracking number via email. 

  • How to identify hand-made rugs?

The backside of the rug can tell if this rug is handmade or machine-made. A rug made from hand has a non-uniform grid pattern of warp and weft threads, while rugs made from the machine have a uniform grid pattern of warp and weft threads. Rugs, which are machine-made fringes, are sewn on them, while on hand made rugs, fringes are just an extension. 

  1. How much time is required to make a hand-knotted rug?

A medium-sized rug 8×10’ is manufactured in 4 months, but you need to inform us if you want your order early. We will charge extra money but will deliver your order soon. 

  1. How can I check the status of my order?

To check the status of your order, you can call us at (214)-389-1868

  1. How can I modify or cancel the order?

To do, you need to contact us at our store phone number, and then we will let you know If your order can be modified or not.

  1. Can I cancel my order?

Order can be canceled in three working days after ordering. 

  1. How to keep Rug clean for a longer time?

The most common misconception about hand-made rugs is that lot of care is required to maintain them. Maintaining them is not much tricky here. Below are described some points which will help you in retaining the Rug:

  1. Vacuum your Rug Periodically
  2. Use rug pad
  3. After two years, clean your rug professionally
  4. In case of an accidental spill, clean it immediately
  5. In traffic load, rotate your Rug for traffic distribution